Frequently Asked Questions

Everything you need to know about your Dewha beauty journey.

Are Dewha products suitable for sensitive skin?

Yes, our formulas are dermatologically tested and crafted with gentle, high-quality ingredients specifically designed to be safe for all skin types, including sensitive skin.

How long does shipping take?

Standard shipping typically takes 3-5 business days for domestic orders. International shipping times vary by location, usually ranging from 7-14 business days.

What is your return policy?

We offer a 30-day return policy for unopened and unused products in their original packaging. Please contact our support team to initiate a return request.

Are your products cruelty-free?

Absolutely. Dewha is committed to ethical beauty; we do not test our products or ingredients on animals at any stage of production.

How can I track my order?

Once your order is shipped, you will receive an email with a tracking number and a link to monitor your package's progress in real-time.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and various regional digital wallets to ensure a seamless checkout experience.